Privacy Policy

Last updated: 23 June 2026

Maple Event Hub ("we", "our", "us") is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

This policy applies to all information collected through our website at mapleeventhub.com and through any communications or transactions you have with us.

Information We Collect

We collect personal information that you provide to us directly, including:

• Contact information such as your name, email address, and phone number
• Event details such as event type, date, location, and guest count
• Communications you send to us through our contact forms or by email
• Billing and payment information when you confirm a booking

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and similar technologies — see our Cookie Policy for details.

How We Use Your Information

We use the information we collect to:

• Respond to your event enquiries and provide quotes
• Confirm and manage your event booking
• Communicate with you about your event and any changes
• Process payments and maintain our financial records
• Improve our website and services
• Send relevant communications about our services, where you have given permission

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Legal Basis for Processing (PIPEDA)

Our handling of your personal information is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and process your information with your consent, or where necessary to fulfil a contract you have entered into with us. You may withdraw consent at any time, subject to legal or contractual restrictions.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we retain client records for a period of seven years following the conclusion of a booking.

Information Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may use third-party services for analytics, form handling, and payment processing. These services have their own privacy policies and we encourage you to review them. We only work with third-party providers who maintain appropriate data protection standards.

Your Rights

Under PIPEDA and applicable provincial privacy legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information, subject to legal obligations
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at hello@mapleeventhub.com.

Cookies

Our website uses cookies to improve your experience and analyse site usage. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of the page. We encourage you to review this policy periodically. Continued use of our website following any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@mapleeventhub.com
• Website: mapleeventhub.com/contact
• Address: Toronto, Ontario, Canada